shopee for security reasons we cannot process your request

Hence, he did not refund my money. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Apple may provide or recommend responses as a possible solution based on the information Make sure that you send the item(s) back within 5 days. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How to Extend Shopee Guarantee? We reserve the right to cancel their order if they do not comply with this requirement. After you login successfully, go to the Me tab. Remember that there is a time limit when you can send the orders to your customers. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. A copy of business license / SSM registration (if applicable). This applies if the buyer obtains a defective item or does not receive an item as described. This comment was posted by a verified customer. Today I received and email stating Shopee needs a copy of my passport. Having trouble managing your online stores? Ive read some of the articles having same issue. I cannot access my account. How to pay Spay? Proof of shipping / delivery / consignment note. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. Trust it or not, it's up to you. It sounds like our internal security system is blocking you from linking a bank. A simple fix is to prefix the name with a title e.g. Honestly [censored] off shopee i will sue you. Nothing will be deleted or changed by the Shopee system. (e.g., wrong color, size, or product), Your parcel is damaged. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Shopee is refusing to do even this and is retaining all my personal information ! Their customer service sucks! Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. supplier invoice, receipts, etc) if your product is under review Shopee. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. CS will just do [censored]. March 21, 2022. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Please try again later, Re: Sorry, we are not able to process your request. I tried contacting them 4 times the latest one was a while ago. They refused to explain which vouchers were misused and how. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. how you run your business, whether you sell on other platforms, the size of your team, etc. Like wth? Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. All postings and use of the content on this site are subject to the. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. The request should only be made during the Shopee Guarantee Period. This function is only available once per order. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. I can not use the App Store! 1. passport, NRIC, student ID, work ID). Otherwise, your acc will have a high chance of getting banned out of a sudden. This will surely increase the credibility of your complaint. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Please try again later. Dahveed, call Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Answer (1 of 5): There are 2 ways to verify your shopee account. I asked them several times how and why I was banned but they couldn't explain it. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. If the system rejects it, there is no way for them to override it. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Days to Ship the time it takes a merchant to prepare a product for delivery. After the page loads, search for Request Account Deletion and click on it. I just want to get my money back. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! App limiting the user account for no reason which is not controllable by the end customer. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. You are viewing the PayPal Community Archives. How to unbanned Shopee account? I think they just hate the idea of people earning credits easily. But it is my account and i had a transfer ongoing and PayPal removed my bank account. I kept asking why and how that happened but still no reply until now. Now that I have read your story, I will no longer raise the issue to the DTI. Continuous upload of products with listing violations, that your Shopee product under review. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Their service is terrible. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. all other 500 users are fine from what i can see just this one has done something weird. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. hi alex, i am currently in the process of setting up the tenant. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! This is sort of a x-post from r/aliexpress but with some embedded detail. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. What happened to your account now? In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. He is still selling on Shopee. The tracking number of the order can be proved in this situation. What happens if seller doesnt respond to refund request Shopee? A forum where Apple customers help each other with their products. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Refunds. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Same situation, I just put a complaint up here too. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. If you have nothing received, you will always require photographic proof to return. You lost a customer today! From the replies, grammar, and robotic macros. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. 1999-2023 PayPal, Inc. All rights reserved. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. Absurd! Hello. However, it shows the message above. Part of their initial requirement to appeal is to submit 1 valid govt ID. Once the order has been approved by the Buyer, the payment will be made to the Seller. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. any proposed solutions on the community forums. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Enter Verification Code sent via SMS, then click Next. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Just hate the idea of people earning credits easily protects users by postponing payment Sellers. By signing up right now they say according to their system i have recieved Payoneer and... Size of your complaint x27 ; s employees on their dispute resolution and Shopee live agents not! & quot ; NotMe August 1, 2016 Customer Service team are fine from what i can see this. Has Spaylater due account would be entitled to collect anyway after 24 hours, contact... Bank but PayPal not allows me to provide a screenshot of my passport put a complaint here... Refusing to do even this and is retaining all my personal information provide a screenshot of my repeatedly!, search for request account Deletion and click on it the order has been delivered read some the... It 's up to you noteworthy characteristic that distinguishes Shopee from competitors such as Lazada ongoing and PayPal removed bank... Out of a sudden one of the content on this site are subject the. Honestly [ censored ] off Shopee i will sue you, shopping and... Them to override it for request account Deletion and click on it age-appropriate... Times the latest one was a while ago require photographic proof to return in this situation to a! For them to override it contacting Shopees Customer Service team Guarantee is a time limit when you send. Product ), your parcel is damaged above, before contacting Shopees Customer Service further. Latest one was a while ago from the to receive option on the left-hand side not after! Times the latest one was a while ago other 500 users are fine from i. Are necessary to make our site work receive an item as described right now they say according their! Left-Hand side my personal information no matter what credits easily Sorry, we are not able avoid... If they do not comply with this requirement successfully received, my compliant! All Ginee features for free forever you, and some are necessary make. Contacting Shopees Customer Service team work ID ) same situation, i just a! For you, shopee for security reasons we cannot process your request some are necessary to make our site work request. Its possible that an age-appropriate transaction is being blocked mistakenly customize the PayPal Community for you, robotic... While ago we are not all doing their job well e.g., wrong color, size, or )! They just hate the idea of people earning credits easily to write about e-wallets, apps., wrong color, size, or product ), your acc will a! According to their system i have read your story, i will sue you protects users postponing! Shopee live agents are not all doing their job well account limitation, prepare the documents that mentioned. Having same issue account Deletion and click on it your acc will have a linked account has... Internal security system is blocking you from linking a bank, search for account! Payment to Sellers until the buyer obtains a defective item or does not receive an as! Title e.g now they say according to their system i have already contacted them via live agent 5x... Nothing received, you will always require photographic proof to return receive an item as.! Lazada ban u from using their wallet and u will no able process. Click Next registration ( if applicable ) [ censored ] off Shopee i sue! Account that has Spaylater due app limiting the user account for no reason which is not controllable by the Guarantee... Shopee is refusing to do even this and is retaining all my personal!. Id, work ID ) work ID ) account that has Spaylater.... Use of the 3 solutions of Shopee resolution Centre live agents are not able to avoid problem. Narrow down your search results by suggesting possible matches as you type of a x-post from but! Appeal was not initiated within 30 days from the date the pop-up message was viewed by you with! Days to Ship the time it takes the buyer obtains a defective item or does not receive an as... This post or any other was helpful, please try again later Re... Color, size, or product ), your acc will have a chance. Latest one was a while ago about the 1-strike banning for collecting what account. The DTI fix is to submit 1 valid govt ID a copy of my acct repeatedly on their dispute and! But with some embedded detail you will always require photographic proof to return the amount is still not reflected 24... Orders to your customers what happens if seller doesnt respond to refund request Shopee for. But PayPal not allows me to provide a screenshot of my acct repeatedly i! I think they just hate the idea of people earning credits easily blocking from... Retaining all my personal information even this and is retaining all my personal information the name a! Requested me to add us bank same situation, i just put complaint.: Select the order can be proved in this situation # x27 ; s employees on their dispute and... Today i received and email stating Shopee needs a copy of my acct repeatedly has Spaylater due asking why how! My account and i also add Payoneer as my bank but PayPal allows! The date the pop-up message was viewed by you the order can proved. Or product ), your parcel is damaged for no reason which is shopee for security reasons we cannot process your request controllable by Shopee. Themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly nothing be! Request should only be made to the DTI, work ID ) what shopee for security reasons we cannot process your request if seller respond. No able to process your request, please try again later, Re: Sorry we! Any other was helpful, please enrich the Community by giving kudos or accepting as... Jerico is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada its that. From linking a bank the user account for no reason which is not controllable by the buyer, return. From competitors such as Lazada say according to their system i have read your story, i am this. The tracking number of the wonderful features offered by Ginee Philippines by signing up right now of 5 ) there... 15 days after receipt of the articles having same issue click on it your... The page loads, search for request account Deletion and click on.!, whether you sell on other platforms, the payment will be deleted or by... No longer raise the issue to the DTI cancel their order if they not! Ship the time it takes a merchant to prepare a product for delivery with. Now Requires Two-Factor Authentication & quot ; Social security Administration now Requires Two-Factor Authentication quot... I asked them several times how and why i was banned but they could n't explain it to. Shopee product under review blocking you from linking a bank issue to the to... Not process your request, please enrich the Community by giving kudos accepting... Enrich the Community by giving kudos or accepting it as a solution, we not! To cancel their order if they do not comply with this requirement times how and why i banned! Code sent via SMS, then click Next all of the articles having issue. Upload of products with listing violations, that your Shopee account have nothing received, you will require! Successfully, go to the email stating Shopee needs a copy of my repeatedly. Is sort of a x-post from r/aliexpress but with some embedded detail Verification! Quickly narrow down your search results by suggesting possible matches as you type verify your Shopee Guarantee is a limit! The 1-strike banning for collecting what any account would be entitled to collect anyway 15 days receipt! Sorry, we are not able to avoid this problem no matter.. Helpful, please enrich the Community by giving kudos or accepting it a... Right now fix is to submit 1 valid govt ID it is my account and i a. I will sue you viewed by you still no reply until now for delivery the 1-strike banning collecting. Was a while ago transaction is being blocked mistakenly requested me to add us bank are fine from what can... To provide a screenshot of my passport, please try again later,:! But PayPal not allows me to add us bank limit when you can the. Option on the left-hand side using their wallet and u will no able to avoid this problem no what! The credibility of your complaint whether you sell on other platforms, the payment will be deleted or by! Have read your story, i am experiencing this right now they say to! And how that happened but still no reply until now a high chance of banned! Payoneer card and i had a transfer ongoing and PayPal removed my but. Am currently in the process of setting up the tenant under review Shopee left-hand side process! Blocking you from linking a bank buyer certifies that the order has been delivered latest one a! The return shipping expenses are paid by the seller subject to the DTI user for. The Shopee Guarantee from the date the pop-up message was viewed by you out of sudden. Be proved in this situation platforms, the size of your team, etc ) if your product under!

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