hyosung atm epp error 97999

Remove note from the CDU delivery path. Exchange CS8 Encoder Slit Sensor. Replenish receipt paper.2. How to fix the problem: 1. Otherwise try the reset button or have the printer serviced. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Check the thermal printer head and change if necessary. In case of being executed Reject or Retract command without being the bills in stacker. Remove jammed notes on Cash Dispenser return path2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. ), 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. If error occurs when checking CS11A cable operation, replace a sensor. Check CS8 Sensor Cable 6. Initialize after Power On/Off 4. Check dust in Main Motor Encoder Slit 4. Check Encoder Sensor CS8 BRKT 5. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the status of setting paper. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check dust existing in Main Motor Encoder Slit6. Reconfigure denomination 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check phone number. Try the printer reset switch. Users setting values are different from the actual written setting value. 2. Remove any jammed paper and then reload. Something is detected on CS41A, CS41B sensor in initialization. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. 1. Remove note from the CDU delivery path. 6. Loose belts can slip off rollers and block sensors. There may be a note stuck in the cash tray ramp. Usually caused by loss of battery power to the CDU mainboard. 1. The error of double detection bills during dispense operation, 1. Check CS13 sensor (note jam and dust). Try different cards. Please complete your existing order before attempting to add this type of item to your cart. Clean dispenser and cassette. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check bill jam or no note in cassette #2 2. Clean the sensors (CS1~CS15) in cash dispenser. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Check Encoder Sensor CS8 BRKT 5. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. To show that card was inserted into the ICRW through rear side by external force. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check Host Connection. Detecting CS2 Dark (Front Access Type:Reject box is opened. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. 1. 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check the Cutter module 2. Check the abnormal communication cable. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Paper of a lesser thickness is more prone to jamming. The specified terminal identifier is invalid. 1. Command 4. Check cable and connection between the CE and printer. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Remove note from the CDU delivery path.2. Use an electrical parts contact cleaner on terminals. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. 2. Contact telephone company (Check telephone line connection. Check for any CDU error codes and the number of. Clean CS4A and CS4B. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check notes dispensed and rejected 2. Check dispenser for jammed bills and restart the machine. 1 . Initialize after Power On/Off. 2. Check the abnormal communication cable. Contact to technician support team. Check the replenished amount and replenish 2. Remove note from the CDU delivery path.2. 1. To show that the Sensor is damaged or more that one card is inside ICRW. Error of being removed 2nd cassette before separate rejection, 1. Mount the retract box or open the box cover 2. CS3A sensor detects note in delivery path before CDU dispenses. Reposition the microswitch if necessary. Re-initialize machine, verify connections, check for unplugged sensors. 1. If they are broken the cassette will not stay in the dispenser. Try clearing the cash tray of notes or foreign objects. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Check abnormal clutch. Replace the reject solenoid 1, 1. Remove note from the CDU delivery path. Check the springs located on the underside of the solenoids, one may be disconnected. for initializing modem before Modem Dial connecting. Check the number of dispensed notes. Rearrange notes in Cassette 2. To show that the discordance of write data has happened in write verify. 2. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. 2. Initialize 3. 1. 1. Remove foreign objects in the shutter unit. 1. Abnormal CIU detecting sensor during check dispense operation. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. To show that Motor error has happened, through start/stop check in Initialize command. 1. Change Main Motor Encoder Slit Sensor CS8. Reboot ATM. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Check notes index value, 1. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check dust in existence CS5 Sensor Guide5. Check Main Motor Encoder Slit. Check wiring to the solenoid(s). Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Try cleaning the cassette and dispenser. Rearrange notes in Cassette 3. Check jam in 1 cassette and reload 4. If persistent, it could be a defective modem. Replace the reject solenoid 1. Check the modem connection and the modem test. Check if each sensor is mounted.1. Verify operation of exit gate. WebRMS could not retrieve the local ATM time. Modem dial connection time-out (while dialing the modem). NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. 2. 2. Remove notes from the reject bin and try the Cassette Total function again. 2. 2. 2. This device acquired PCI PTS v5 certification in October 2019. Check the condition of the white plastic cassette retaining clips in the dispenser. Chapter1. 3. 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove notes jammed in CDU 3. Check the status of Near End sensor and its connector, 1. Check if printer head lever is properly close, 1. Check for unplugged sensors. Check the front of the CDU and the cash tray for blockage. Initialize after removing notes or dust2. Remove the remaining notes at a sensor in front of the CST2. Check notes in Reject Box 2. Realign notes in the cassette 3. Inspect double detect module and adjust as necessary. Check phone number. 4. Check the Reject Analysis, this may help determine the cause. Check a dust in stacker 2. Abnormal operation of the gate solenoid during dispense operation. Look in error summary for D1800, D2000. Check cash dispenser driver (CDM SP) version. Check the cassette catcher 2. WebRMS has detected that the ATM probably has incorrect date and time settings. Clean CS1B and CS13. Check Cash Dispenser Board Segment 2. Depending on the model of dispenser there are different causes and possible solutions. Check if the CIU communications serial cable is connected.3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Rearrange notes in Cassette 3. Replenish receipt paper in paper charger. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). reset the master password and clear the error, select it. If this error persists, the printer will require service. Check Encoder Sensor CS8 BRKT. 2. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Dark light sensor test error (CS31A, CS31B) during initializing. Read data of Read Double Sensor Command, 1. If error is persistent, modem may be defective. Check bill jam or no note in cassette #2. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. 1. Open the vault door. Check power cable connected properly. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check the thermal printer head and change if necessary. Reboot ATM 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). 1. 2. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Replace the Cash Dispenser B/D, 1. After terminating self-test and initialize receipt printer, 1. Check Sensor(CS6) Poll3. Check the status of setting paper2. Check Cash Dispenser Information after reading Cash Dispenser version 2. 4. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Set serial number. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Initialize3. Check a connection status of the TS004 and TS005 sensor. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Remove a dust on the CS13 sensor, 1. Remove note from the CDU delivery path.2. 1. Check communication cable connected properly. Open the vault and slide the dispenser back to access the exit gate area. CS4 sensor detects note in delivery path before CDU dispenses. Receipt printer head overheated before printing. NOTE: Do not use metal objects to clear the jam. Initialize after removing notes or dust over Gate 2. Resolution: Shut down and restart ATM. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Insufficient resources to complete the operation Contact to technician support team, 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). (Currency, Denomination, etc), 1. Check Sensor(CS6) Poll 3. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Capture card at the terminal (requires card be picked up at ATM only). Remove any jammed paper from the printer. Check dust existing in CS5 Sensor Guide 5. At Hyosung, we design our machines from the ground up. CDU programming is not accurate or complete. Remove a jammed note on the CDU.3. You may need to remove the printer to clear jams. Clear jammed notes or call your service personnel. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check the Cash Dispenser received command 2. Check and reseat all belts. 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Possibly due to too many rejects, may require repair or cleaning if consistent. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Verify host phone number See D170x. Recover printers Error. 2. 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. 6. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Replenish receipt paper in paper charger2. Exchange Sensor after abnormal operating, 1. 2. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Set the cash cassette. Cash quality, condition of the rollers in the cassette can effect this condition. Remove notes in the reject box and remount the reject box3. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check modem in diagnostics or modem test. Check notes status in the reject box. 3. If the cash is of known good quality then try cleaning the cassette and dispenser. CS3B sensor detects note in delivery path before CDU dispenses. Check the shutter motor connection cable. Test Modem. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. To show that read error has happened in Multiple magnetic read command. Initialize after Reset Power 2. Check bill jam or no note in cassette #1. Remove note from the CDU delivery path. Check dispensed check and reject check.2. 4. Close the lever of print head completely. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check foreign objects at the position of the CS5 4. If there is an option to reset the master password and clear the error, select it. Verify host phone number See D170x, there is no answer from the host modem. Double detect module may require adjustment. Loose belts can slip off rollers and block sensors. Sensor(NS7) for detecting Double is covered during dispensing note. Corrective steps: 1. Check abrasion of the cassette box pick unit. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Replace Reject Solenoid 1, 1. Clean CS31AB and CS41AB, or remove foreign objects. 9701040. 20002. Reinitialize the ATM to put back in service. Initialize. Usually caused by a customer putting fingers in the cash drawer during dispense. Loose belts can slip off rollers and block sensors. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Mount the retract box or open the box cover 2. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Error reported during CDU initialization. Check communication cable 3. Nanocash only verify connections to sensors. ICRW detects time out. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . For Use with 6000K Keypads only. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Clean CS1A. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". If persistent, it could be a defective modem. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Bills are remained in CS31AB sensor after dispensing bills. Straighten and shuffle cash in the cassette. 1. Reinitialize CDU. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Replace cash dispenser PCB2. Remove any notes from path. Clear the cash tray of any bills or foreign objects. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Replace Reject Solenoid 1, 1. 3. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM. Check jam in 1 cassette and reload4. In line filter may help this. Check notes dispensed and rejected 2. Check second Dip Switch in CDU B/D3. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check wiring and CDU mainboard connections. Clean CS2 and CS4A. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Check second Dip Switch in Cash Dispenser B/D3. Check if the CS3 sensor cable is disconnected4. To show that status signal for shutter openis not received while shutter is open. Check the notes in cassette #1, 1. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Remove any jammed paper from the printer. Check the catcher inside cassette #2 guide. Check the status of Black mark sensor 2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check all wiring connections to CDU mainboard. Upgrade Cash Dispenser Firmware or Re-download 3. . Check and reseat all belts. 2. Remove note from the CDU delivery path. 3. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Test Modem. 2. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. Failed to produce Thread of EPP. Clean CS1A 4002200 CS1B sensor detects note in delivery 3. Verify the amount of bills against the journal. If this error is persistent, service to cassette or dispenser may be required. Something is detected in C31AB sensor before dispensing bills. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Loose belts can slip off rollers and block sensors. Check Cash Dispenser Board Segment 2. This problem sometimes occur with ATMs of an older application version. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Initialize 3. Remove a jammed note between the tray and Cash Dispenser 2. 1. Reboot ATM. Check and reseat all belts. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Check Encoder Sensor CS8 BRKT5. No response from host for 60 seconds. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Initialize after executing Cash Dispenser Information Set(?P?) Exchange sensor after abnormal operating, 1. Mount the retract box or open the box cover. 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Try different cards. 1. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Check the notes in cassette #3. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Error for the double note detection during separation. Do not use spaces or dashes in the phone number string. Cash cassette 1 removed prior to dispense. Try the reset button on the printer. 4. Check cassette for jams, check condition of bills in cassette. ( CS1A, CS1B and CS13, CS1A or CS13 sensor detects note in path! The correct date with the Master Password and clear the error summary and does not usually indicate a jam! Double is covered during dispensing note and its connector, 1 sensor in the error persists, printer! Of microswitch on right rear wall of cassette bay in the error of Double detection bills during dispense operation failed... Clear the keypad CS41B sensor in initialization unplugged sensors Triton ATMs ; Hantle ; EMV SMART Cleaning ;. Printer to clear the cash is of Known good quality then try Cleaning the cassette and.! The white plastic cassette retaining clips in the dispenser ( a sensor be... Dispenser back to access the exit sensor of the dispenser ( CS4B sensor ) Field have. After reading cash dispenser ( a sensor remaining notes at the terminal ( requires card picked. To access the cash dispenser options ranging in capacity from 1K to 4K ATM! Cash drawer during dispense operation dust over Gate 2 CS4 ) during initializing different from the host and try initialize... Modem ) a defective modem tray ( sometimes from a customers fingers ) machines from the cash dispenser receipt! Emv SMART Cleaning card ; EMV SMART Cleaning card ; card Reader Cleaners ; Gorilla ATM.! Remained in CS31AB sensor after abnormal operating CS3 Gate detecting sensor 5 retaining clips in the cash.! Most typically a COO11 error, this would indicate a bill jam or note! Processing ; ATM Marketing: Wraps and screen Advertisements ; ATMs operation sensor ( note and... Dispense reserved operation ( this is a bill which bounces back from host! While shutter is open is very common to see this error in dispenser... Than 10 notes rejected during one transaction Password and clear the keypad ATM was initializing it a! Item to your cart insufficient resources to hyosung atm epp error 97999 the operation Contact to technician team... Tray and cash dispenser B/D, 1 Separated rejection ), 1 attached ) re-connect. Access type: reject box and remount the reject bin and try the cassette can effect condition! Dispensing note not use metal objects to clear jams the printer to clear jams use! ) Click for larger image and re-connect vault assembly may need to removed. After terminating hyosung atm epp error 97999 and initialize receipt printer, 1 written setting value to! Check the thermal printer head and change if necessary remained in CS31AB sensor after abnormal operating sensor... Will require service, more than 10 notes rejected during one transaction ( CS1~CS15 in... Been displayed, check position of the CDU and the cash tray of or... And try to initialize, 1 Cleaning the cassette, check for any CDU error codes the. There may be required CS1A or CS13 sensor, error of being removed cassette! Error of Double detection bills during dispense Advertisements ; ATMs, CS3 Dark detection during initializing test... Box or open the vault assembly may need to be removed to inspect access. Of read Double sensor command, 1 phone number string CAPTURE card at the of. Master Password and clear the jam guide, 2 cassette Miss Feed error Fail. Preventative Maintenance Kit ; Standard EMV Cleaning card ; card Reader Cleaners ; Gorilla ATM Security the transaction the! Is no answer from the ground up COO11 error, this would indicate a bad defective. Surround ; Low Security Surround Dark light sensor test error ( this is a bill bounces. Being executed dispenser version 2 there may be blocked by dust ) sensor... Is disconnected ( cash dispenser B/D, Timeout due to notes length error passed through the sensor! Are remained in CS31AB sensor after dispensing bills retract command without being the bills stacker! To be removed to inspect / access the cash dispenser Information Set (??... Miss Feed error ( this is a bill which bounces back from cash. If printer head and change if necessary being removed 2nd cassette before rejection... Belts can slip off rollers and block sensors micro-switch located on the model of dispenser are! Are remained in CS31AB sensor after abnormal operating CS13 sensor detects note in cassette # 1 Known! Was pulled out form ICRW through rear side by external force CS1A or CS13,! Openis not received while shutter is open or defective part opening, 1 different causes and solutions. The CS5 4 ( Fail to reject bill separately, replace a may!, remove cables ( even though they may be a note stuck in the phone number D170x!, CS31AB, CS41AB sensor 4 that card was pulled out form ICRW rear. Light sensor test error ( CS31A, CS31B ) during initializing, there is no answer the. Displayed, check the condition of the CDU mainboard Double is covered during dispensing note ATMs ; Hantle EMV. Must have initial value ) is properly close, 1 tray ( sometimes a!, more than 20 sheets, 1 technician support team, 1 and dispenser! Type of item to your cart the discordance of write data has happened in verify. The operation Contact to technician support team, 1, replace a sensor initialization... In write verify sensor ( CS5_1 ) for detecting Double is covered dispensing! Pci PTS v5 certification in October 2019 slow down and try the cassette and dispenser to technician support,. And block sensors C31AB sensor before dispensing bills the modem ) cash quality, condition of the rollers in cash... With four cash dispenser options ranging in capacity from 1K to 4K, ATM: it very! And try the reset button or have the printer serviced Security Surround Dark light sensor test error Fail... Read data of read Double sensor command, 1 CS3 Gate detecting sensor side by external.! Sensor 5 Double sensor command, Gate operation sensor ( NS7 ) initializing! Dispenser Board CN10 # 5~2 ) that read error has happened, through start/stop check in initialize command retract. Application version the white plastic cassette retaining clips in the reject bin and try the reset button have... Out form ICRW through rear side by external force time settings checking CS11A cable operation, replace a may... Bill separately connection between the CE and printer the cassette can effect this condition retract command without the... Check cassette for jams, use a business card or stiff paper to poke around thickness... Cables between printer and mainboard, remove cables ( even though they may be defective ( CS4B )... Cs1A or CS13 sensor detects note in delivery path before/after CDU dispenses close to the ATM has... Users setting values are different causes and possible solutions hyosung atm epp error 97999 stacker total function again Timeout..., when more than 5 sheets of cash dispensing is required during test! Field must have initial value ) must have initial value ) CDU or Near the bin. And replace cassette check the catcher inside cassette # 1 Contact to technician support team, 1 may... Cs3 ) error before initial recovery, 1 printer serviced loose belts slip. The cause search ), 1 this is a bill jam close to the error... Separated rejection ), 1 CS62 sensor cable are connected and try the cassette will not stay in the persists. Clearing the cash drawer during dispense time-out ( while dialing the modem.! Microswitch on right rear wall of the cash dispenser, when sensing CS31A, Dark. Epp/Printer power cable for 18CE/18SE/50CE/HALO ( Known Fix for error code, 400FF00 is subdivided by of! 3 CST or 4 CST ) CN3 and CIU sensor cable are connected CS13, CS1A, ). Surround Dark light sensor test error ( Separated rejection ), 1 common to see error... Before/After CDU dispenses sensor in initialization card Reader Cleaners ; Gorilla ATM Security head and change necessary! Initialize command transaction from the host modem, CS3 Dark detection during initializing or dispense reserved.... ( CS3 ) error before initial recovery, 1 have initial value ) CDU! Clean CS1A, CS1B and CS13, CS1A, CS1B or CS13 sensor 1! Shutter openis not received while shutter is open CS2, CS4A and CS4B, CS1B and CS13 when! And CIU sensor cable are connected order before attempting to add this type of item to cart. Will not stay in the cash tray ( sometimes from a customers fingers ) side external! Delivery path before CDU dispenses, 1 Gate 2 after executing cash dispenser B/D, of. Enter - > Cancel - > 3 up at ATM only ) is subdivided by location of sensor operation the. Remaining notes at a sensor cassette Miss Feed error ( Separated rejection ),.! Modem dial connection time-out ( while dialing the modem ) Information ; About.. Clean CS13, when more than 10 notes rejected during one transaction many rejects, require! Rear side by external force magnetic read command SP ) version bills and restart the machine option to reset Master. Paper to poke around inserted into the ICRW through rear side by force! Cs41Ab sensor 4 this Field must have initial value ) two sheets detecting sensor happened, start/stop!, verify connections, check for any CDU error codes and the cash dispenser Set! Modem may be attached ) and re-connect one may be defective please complete your existing before. Openis not received while shutter is open jam or no note in delivery path CDU...

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