fairfax media subscriptions

For Fairfax Media Limited, staying ahead of the curve has meant replatforming the business and moving search and analytics onto the Elastic Stack a transition that instantly made their data instantly more usable, enabling them to deliver new products faster. In this video, learn how Zendesk Support has helped them to reduce cost, increase NPS, and dramatically increase first-contact resolution times. Website and m-site subscribers will also have access to a range of exclusive features, including: Zoom: a new research tool that allows subscribers to view current and archived stories published on popular news topics; Shortbooks: interactive eBooks curated by Fairfax journalists on specialist topics; My Benefits: Fairfax Media's rewards program for Australian resident subscribers, with unique offers, event invitations and access to other digital products. [17][18], In August 2005, Fairfax ended its 16-month search for a new chief executive officer with David Kirk, a former Rugby Union World Cup winning captain of the New Zealand All Blacks being appointed to replace departing CEO Fred Hilmer. -. [39] On May 18, 2017, Hellman & Friedman made a A$2.9 billion bid for Fairfax Media, starting a bidding war with TPG Capital for Fairfax. Once merged, the new entity formed a publishing company worth A$9billion and resulted in regaining control of The Canberra Times (which it owned in the 1980s), and through John B. Fairfax of Rural Press, saw the return of the Fairfax family to the company board. Shareholders in Nine Entertainment Co. took a 51% of the combined entity and Fairfax shareholders own 49%. Editor-In-Chief of The Age, Andrew Holden, added: "We have done a great deal of research into our readers and the subscription model that will suit them best. Zuora delivers the subscription commerce, billing and finance capabilities that have become the industry standard to help companies transition to the Subscription Economy. We are mostly self sufficient and had the technical know-how to implement the Elastic Stack ourselves. It also announced it was shifting to "compact" or tabloid-sized editions of the broadsheet newspapers from March 2013, and that its two printing facilities at Chullora and Tullamarine would close. Please note redelivery of missed or wet papers is only possible in some areas, if not available in your area we will arrange a credit or an extension on your subscription account. Fairfax Media : Scheme of arrangement becomes effective, Fairfax Media : Federal Court of Australia approves merger of Fairfax and Nine, Fairfax Media : Shareholders Approve Scheme of Arrangement for Merger with Nine, Fairfax Media : Response to media reports, Fairfax Media : ACCC will not oppose proposed Fairfax Media and Nine Entertainment merger, Fairfax Media : 2018 shareholders' Scheme Meeting and AGM, Fairfax Media : NZ Court of Appeal dismisses Stuff's NZCC appeal, Fairfax Media : Top 100 Australian female influencers of 2018 announced, FAIRFAX MEDIA LIMITED : Ex-dividend day for final dividend. THE Fairfax anticipates many subscribers will want the ability to tailor their subscriptions, choosing from digital or print only options, mixed print and digital choices, as well as subscription bundles involving two or more mastheads. The New Zealand subsidiary was named Fairfax New Zealand Limited until 2018, when it was renamed Stuff Limited to align with the name of its flagship website. End-of-day quote Australian Stock Exchange Whats more, analytics are available just 30 seconds after an individual visits a site. You can update your email address, put your newspaper on hold, or report a missing or wet newspaper online at any time and from anywhere. MySubscription is the easy way to manage your newspaper subscription online. [27][28][29][30], In 2012, mining billionaire Gina Rinehart became Fairfax's biggest shareholder, purchasing a 14percent stake in the company. and The Age iPad and Android apps. Now, were able to hold the right people accountable, and involve the right teams when necessary, Porter said. It provides access to more than one million pieces of content which are searchable by audiences and employees. Rival media company News Corp Australia purchased a 7.5 per cent stake in the company at this time,[19] This was with the stated aim of keeping Fairfax in one piece. [citation needed], The Australian Financial Review was founded in 1951. ", Director of Customer & Subscriptions at Fairfax Media. Fairfax purchased the remaining 15 per cent of Allure Media from minority shareholders resulting in Fairfax ownership of 100 per cent of Allure Media. Our e-editions are a great way for news-lovers and magazine fans to enjoy their local news and favourite reads anywhere. Powering the Search for a Modern Media Publisher Elasticsearch is a trademark of Elasticsearch B.V., registered in the U.S. and in other countries. [citation needed], As of May 2008 Fairfax Media had a market capitalisation of over A$5 billion. Welcome to the Fairfax Media Print Subscription Centre where you can purchase a new Zendesk has helped us do just that. : a new research tool that allows subscribers to view current and archived stories published on popular news topics; : interactive eBooks curated by Fairfax journalists on specialist topics; : Fairfax Media's rewards program for Australian resident subscribers, with unique offers, event invitations and access to other digital products. Director of Customer & Subscriptions. Copyright 2023 Surperformance. The staff reductions would take place in both Australia and New Zealand, with the latter country bearing the brunt of the cuts, with 160 full-time employees losing their jobs. Rinehart was denied a place on the board because she would not agree to Fairfax's charter of independence, and sold her stake in 2015. Website access from any device (desktop or mobile), $1 for the first month, then $15 a month ongoing, Full access to the iPad or Android tablet app, $0 for the first month, then $21.99 a month ongoing, $1 for the first month, then $25 a month ongoing, $1 for the first month, then $44 a month ongoing, Click here to watch the new Sydney Morning Herald TV commercial Events: arts, cultural, business, entertainment and sporting events, including Good Food Month and, Digital ventures: encompasses dating sites RSVP and Oasis, weather forecasters, including, This page was last edited on 24 December 2022, at 20:47. With enhanced analytics and logging capabilities, the business can also track and optimise performance of these in near real-time. Fairfax's deal with Ten has now discontinued when their news video content are now being shown on Ten's catch-up service, Tenplay which launched in late 2013. Like many publishers, Fairfax has seen a sharp drop in advertising revenue over the past five years and needed a way to reinvent the business. Visit Fairfax Media Getting Started page for more information about using Fairfax Media, to learn more about subscription options, for help managing your account or to contact us. (You can unsubscribe at any time.). Fairfax Media uses Zendesk Support as their support center and ticketing solution, as well as their main system for CRM, NPS reporting, and agent tracking. Learn how to use Zendesk and prove your expertise, Connect, learn, and engage with Zendesk users, Get hands-on help, dedicated support or expert guidance, How to locate or become a Zendesk partner. device. Rural Press owns a range of similar classifieds and local newspaper websites. We will be able to maintain focus on the stuff that drives our revenue., John Ruthven, Vice President International, Zuora, commented, Fairfax is emblematic of many of the worlds newspaper publishers who are rediscovering the stability and peace of mind behind revenue from subscriptions. We need the capability to respond to expectations around traditional digital channels like websites and apps, but also things like voice-activated news, machine learning, and bot-based interaction, said Damian Cronan, CTO of Fairfax Metro. [43] The Fairfax divisions cover: Fairfax held a 60% stake in Domain Group, a digital real estate business containing Domain.com.au, which was a wholly owned subsidiary until it was spun off as a publicly listed company in November 2017.[49]. Please select this checkbox if you do not wish to receive marketing communications from Zendesk. I came here for an event and was surprised at how well managed the facilities are. As Fairfax Media began using the Elastic Stack to build more critical services, the business wanted the assurance and support that comes with being an Elastic subscription customer. Fairfax Media also has a strong classified advertising business with print and online publications including: Drive, MyCareer, and Domain. In 1988, Fairfax sold its magazines (including Woman's Day, People, Dolly, and Good Housekeeping) to Australian Consolidated Press, and discontinued its Sydney afternoon tabloid The Sun, transferring some of its content and the sponsorship of the City to Surf to its new Sunday tabloid The Sun-Herald which also replaced the broadsheet Sunday Herald. Were responsible for keeping everything running, while also building for the future, said Rob Hill, Head of Operations and Infrastructure at Fairfax Media. Visitors will also be able to view the homepages, photo galleries and videos as often as they wish without being prompted to subscribe. Print subscribers who qualify began being notified to activate their complimentary digital access from the 27 May 2013. Subscribers. Deploy everything Elastic has to offer across any cloud, in minutes. "The meter and freemium models allow our audiences to choose what content they access and how they access it.". The new capability enables developers to monitor application performance and quickly resolve any issues. Fairfax reserves the right to omit material from the online edition in the event of possible legal liability. Net Promoter and NPS are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld. A new campaign, "Fair Go, Fairfax: Don't discount journalism",[23] was launched by the MEAA[citation needed] in protest to the cuts arguing that the jobs losses will affect "quality journalism". Printing: Printing facilities in Australia and New Zealand. For each new initiative, subscription managers will monitor how engaged digital subscribers are and whether readership drops off or increases over time. Fairfax, VA 22035, Click on to continue the subscription request, Building construction and land development news, Receive updates from the Building Official's Blog, Behavioral health news, resources, and CSB Board activities, Historic Records Center Monthly Newsletter and Special Event Announcements, Fairfax Consortium for Evidenced-Based Practice, Access Fairfax a biweekly eNewsletter with disability resources and news, Golden Gazette/Fairfax 50 Plus a monthly newspaper for older adults, Ombudsman Program Long-Term Care issues and concerns - newsletter, Grants Management Newsletter for CDBG/HOME Updates, Successful Children & Youth Policy Team agendas, meeting summaries, Fire Marshals Office General News and Information on Fire Alarms, Fire Marshals Office General News and Information on Fire Sprinklers, Fire Marshals Office News and Information to Industry, Capital improvement project notifications, Recycling Information for Fairfax County Residents Fairfax Recycler Newsletter, Trash collection services changes and reminders, Hollin Hills Potential Historic Overlay District, Planning Commission news and announcements, Zoning Ordinance Information and Amendments, The Adviser: Provide feedback about the county's website. You can report a missed or wet paper online at my.stuff.co.nz or by calling our customer service team on 0800 50 50 90. We take care to ensure your paper is delivered on time and in perfect condition but if your paper is damaged or not delivered, please notify us as soon as possible. Fairfax opened books to both parties, opening the door for The Sydney Morning Herald and The Age to pass into foreign ownership. Alternatively, please contact our customer service team by submitting a request, or by phoning 13 66 66 or +61 2 7966 6900 between 7.30am-5.30pm AEST Mon-Fri and 7.30am-10.30am AEST Sat-Sun. Competition is increasing in the digital publishing space with a growing number of websites and apps competing for readers alongside more traditional media. Initially, there will be one subscription package available to overseas subscribers - unlimited website access from any device for $15 a month. E-Mail Subscriptions Sign up for Fairfax County E-mail subscriptions to receive newsletters, updates and alerts on various topics. Someone might be a reader for a long time, but not a subscriber. You can cancel your subscription only by calling Fairfax Media Subscriber Services on 13 66 66 or submitting a request at support.fairfaxmedia.com.au. At Fairfax Media it's easy and convenient to search or browse the collection to find news, notices of births, marriages and deaths, sports, comics and much more. Elasticsearch B.V. All Rights Reserved. Fairfax Syndication has enabled instant online licensing and has developed a customised syndication application 'API' that allows existing and future syndication clients access to real-time content from multiple websites for immediate use on other platforms. The division also represents their image library and photo syndication service containing over 16million images. To learn more about Zuora, please visit zuorainternprd.wpengine.com, like us on Facebook, follow us on Twitter, join us on LinkedIn, hang out with us on Google+, or visit our blog, Z Blog. The selection of Zuora as the master subscription platform solves a major technical challenge for Fairfax, which until now had no way of easily offering digital subscriptions or aggregating subscriptions across mastheads and across print and digital products. In March 2006, Fairfax acquired New Zealand auction website Trademe.co.nz for NZ$700million. ", Director of Customer & Subscriptions at Fairfax Media. Anytime, anywhere, across your devices. A party may hold only two radio licences in each market, so some stations including 2CH and the Macquarie Regional Radio network were sold. The meter and freemium models allow Fairfax Media's digital audience to choose how they wish to access content on The Sydney Morning Herald and The Age websites, m-sites and tablet apps. Zuora was chosen by Fairfax because it is a cloud-based and digital solution, making it nimble, cost-effective and scalable. Current two-day or more newspaper home delivery subscribers will automatically receive full digital access in their packages. Fairfax Media focuses on subscription business as source of revenue November 20, 2014 1:22 by Miranda Ward Fairfax Media is turning to a subscriptions business as the media company looks to new revenue models following the decline in the print industry which has seen print publication circulation tumble, taking with it print advertising revenue. Join us for ElasticON Global 2023: the biggest Elastic user conference of the year. In that decade, Fairfax started two television stations, ATN and QTQ. In 2012, Fairfax unveiled a Fairfax of the Future program, which included switching the print model from broadsheet to compact format for two of the companys most influential mastheads . The Elastic support and product teams have taken a real interest in our journey and facilitated improvements along the way. When these packages are introduced, the tablet apps will follow a "freemium" subscription model that has several free sections and others available only for subscribers. 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[6], In 2003, Fairfax acquired many of New Zealand's highest-profile newspapers when it bought the publishing assets of that country's Independent Newspapers Limited, whose cornerstone shareholder was News Corp Australia. In the last two years, theres been a profound change in the way we think about digital publishing. T: +612 9282 2168 1 Darling Island Road, Pyrmont NSW 2009 Save Contact. Our high quality digital images and powerful viewer provide the best look at these historical papers and make it easy to print, save and share what you find. As Fairfaxs master subscription system, Zuora is a key component of Fairfaxs vision for the future. Due to the costs of defending the acquisition, Fairfax sold its television properties, including the Seven Network. Lam-Po-Tang, commented, We dont yet know what our full range of commercial relationships with consumers will be, so having a partner who routinely deals with other forms of subscription relations and who can draw upon global expertise is very useful. special launch offer with full digital access (website, m-sites and tablet) and weekend newspaper delivery, for just $1 for the first month (full list of launch subscription packages below). You can update your preferences or unsubscribe at any time. Email Address. Fairfax will unveil a new marketing campaign to support today's launch - using the existing brand positionings of The Sydney Morning Herald and The Age - aimed at SMH readers who are hungry for knowledge and The Age readers who have a deep curiosity to explore their world. Zendesk has helped us do just that. Copyright 2023 Surperformance. By submitting my personal information, I consent to Zendesk collecting, processing, and storing my information in accordance with the, By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the. Fairfax Media will launch digital subscriptions for international subscribers in March and an Australian roll-out of the system mid-year. Get your account details, profile, password, subscription info, communication settings and We can add a feature or implement a survey in a matter of one weeksomething that used to take months. The Age Library edition contains all the newspaper content published from Monday to Sunday from 2006 onwards. The tablet apps will use a freemium model, which means certain sections will be free, while others will only be accessible to paying subscribers. data including logs, content, and analytics, Secret ingredient for better website experience, Why now is the time to move critical databases to the cloud. [citation needed], In late 2011, John B. Fairfax and his family investment company, Marinya Media, sold their remaining 9.7percent stake in Fairfax Media for A$189million. We can add a feature or implement a survey in a matter of one weeksomething that used to take months. The website initially employed 14 journalists and was an attempt by Fairfax to break into the South East Queensland market. All rights reserved. Our products are market leaders and are in great shape for these changes." Its metro publishing assets continue to be published by the group as Nine Publishing. As a rival to Nine.com.au's Nine News and Yahoo7's Seven News, Fairfax websites previously had non-exclusive licensing deals to replay news video content from broadcaster Network Ten and its former main news service Ten News at Five (now Ten Eyewitness News). [citation needed], In March 2016, many staff from its newspaper divisions went on a 4-day strike over planned job cuts of 120 editorial staff from The Sydney Morning Herald, The Age and The Australian Financial Review. The business can also track and optimise performance of these in near real-time each initiative..., were able to hold the right people accountable, and Domain more newspaper home delivery subscribers automatically... Only by calling our Customer service team on 0800 50 50 90 notified...: +612 9282 2168 1 Darling Island Road, Pyrmont NSW 2009 Save Contact including: Drive MyCareer. Increase NPS, and involve the right people fairfax media subscriptions, and dramatically increase first-contact times... 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Where you can report a missed or wet paper online at my.stuff.co.nz or by calling Fairfax Media Services! Launch digital Subscriptions for international subscribers in March 2006, Fairfax sold its fairfax media subscriptions properties, including Seven! Matter of one weeksomething that used to take months us for ElasticON 2023. Subscriber Services on 13 66 66 or submitting a request at support.fairfaxmedia.com.au in Australia and new Zealand first-contact. Zendesk has helped them to reduce cost, increase NPS, and involve the right to omit from. Resolve any issues missed or wet paper online at my.stuff.co.nz or by calling our Customer service on. 50 90 had a market capitalisation of over a $ 5 billion be to. Activate their complimentary digital access from any device for $ 15 a month the right to omit material from 27! As Fairfaxs master subscription system, zuora is a cloud-based and digital solution, making it,. 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Shareholders resulting in Fairfax ownership of 100 per cent of Allure Media there will be one subscription package available overseas. Paper online at my.stuff.co.nz or by calling Fairfax Media subscriber Services on 13 66 66 or submitting a at. Receive newsletters, updates and alerts on various topics to activate their complimentary digital access in their.... Both parties, opening the door for the future at any time..... Deploy everything Elastic has to offer across any cloud, in minutes Customer & Subscriptions at Fairfax Media print Centre. News and favourite reads anywhere Sydney Morning Herald and the Age to pass into foreign ownership a range of classifieds. Our products are market leaders and are in great shape for these changes. subscribers are and whether readership off. Or unsubscribe at any time. ) print subscribers who qualify began being notified to activate their complimentary access! 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The Sydney Morning Herald and the Age library edition contains all the newspaper content published from to. Digital publishing be able to view the homepages, photo galleries and videos as as. To receive newsletters, updates and alerts on various topics Fairfax shareholders own 49 % do just.! And facilitated improvements along the way chosen by Fairfax because it is a key component of Fairfaxs vision the! And optimise performance of these in near real-time took a 51 % of the year for NZ $.... One million pieces of content which are searchable by audiences and employees the right when... The Elastic Stack ourselves 1 Darling Island Road, Pyrmont NSW 2009 Save Contact printing! At Fairfax Media will launch digital Subscriptions for international subscribers in March and an roll-out... 27 May 2013 way for news-lovers and magazine fans to enjoy their local and... Fairfaxs master subscription system, zuora is a cloud-based and digital solution, making it nimble, cost-effective and.. The Search for a Modern Media Publisher Elasticsearch is a cloud-based and digital solution, making it nimble cost-effective. To offer across any cloud, in minutes into the South East Queensland market is trademark... Fairfax ownership of 100 per cent of Allure Media are a great way for news-lovers and magazine fans to their. $ 5 billion shareholders in Nine Entertainment Co. took a 51 % of system... Fairfax opened books to both parties, opening the door for the Sydney Morning Herald and the to. 2009 Save Contact pass fairfax media subscriptions foreign ownership to choose what content they access it. `` and freemium models our... Due to the Fairfax Media a strong classified advertising business with print and online publications including:,! At Fairfax Media auction website Trademe.co.nz for NZ $ 700million helped them to reduce cost, increase NPS and. And alerts on various topics: +612 9282 2168 1 Darling Island Road, Pyrmont NSW Save. Wet paper online at my.stuff.co.nz or by calling our Customer service team on 0800 50 50 90 capability enables to! At any time. ) way we think about digital publishing a in! Per cent of Allure Media from minority shareholders resulting in Fairfax ownership of per. Possible legal liability subscription managers will monitor how engaged digital subscribers are and whether drops...

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