bd experience cancun airport transfer

What time will pick up be. I was like wait he hasnt gotten us our ride, then well tip him. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Helicopter Tours 0. . Total should have been $192. Lie #2. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Helicopter Tours 0. . They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Lote 7 SM. The phone number the had listed on my voucher didn't work nor did they answer my email. The phone number the had listed on my voucher didn't work nor did they answer my email. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The ride to the hotel was comfortable. You should have received a confirmation number for your pick up from westjet. Would rate 0 if possible. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Over 1,000,000 pictures As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . A private guide/tour of Tulum from Blue Diamond Resort. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Thanks! The following day, we were told we were not getting a refund as we took the trip. Almost making fun of me. We have an extensive fleet of vehicles, so you can choose the best for you. Contact page of BD doesnt work, more than 10 emails sent. We took a taxi from the hotel to the airport. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. A group of 9 family and friends went Barcelo Maya Palace this August. However, they changed everybody $20 a person when we got there. The city of Cancun is young, as are most of its permanent and temporary inhabitants. The representative that day was Alex Perez. I want to confirm a transfer booked through American Airlines. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! . When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Horrible experience! We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Then headed to Tulum. World-class shopping centers with well-known brands. We are deeply sorry to hear that our services did not meet or exceed your expectations. Itinerary. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Be warned, dont use this company!!!! !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Tripadvisor performs checks on reviews. You should contact your travel agent for pickup time. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We have a fleet of modern vehicles for passenger transfers. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Misleading in tours. We remain at your service. It was just a small sand barrier when the plan began to develop it into a vacation haven. I asked several times to speak with the manager and was told I would get an email (haven't yet). BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Atencin a pasajeros / Customer service for passengers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Xcaret tour is a rippoff. Horrible experience. Adventures 0. 5 Pax. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Disgusting. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! We have been stranded at the airport after paying extra money for a private transfer. Amazing time in Tulum ! Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. BD is by far, the worst transportation service I have ever experienced in my many years of travel. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. We have a fleet of modern vehicles for passenger transfers. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. You should have received a confirmation number for your pick up from westjet. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Bonampak Mza 2. This review is the . Great in airport transfer, The rounds trip to and from the airport was great. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. We have the most horrible experience this morning with BD experience. . Cancun. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Lote 7 SM. Rename to BadDay Experiences - con artists. I want to confirm a transfer booked through American Airlines. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When I called, the representative would not change to a more reasonable time. We rappelled into one cenote and then walked/swam through three others. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Balloon Tours 0. All of our vehicles have a special seat for children or infants, which is available at no additional charge. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Contact page of BD doesnt work, more than 10 emails sent. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. They're very helpful. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Corporate Offices in Mexico As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. The store will not work correctly in the case when cookies are disabled. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. We remain at your service. I pointed this out to him, and he realized he accidentally double booked me. While at Tulum, I asked the tour guide about the zipline and was told there was none. . We rappelled into one cenote and then walked/swam through three others. Dear Guest: 5 Suitcase Price per vehicle Details Hilde Bec. He then called and got the second (more expensive) excursion cancelled. Thank you very much for contacting us. Office address: Av. Enjoy the benefits of the app. We've tried several times to make contact and they still refuse to answer. 40 min late for the scheduled pickup and we are not happy to say the least. LIES LIES LIES. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Thanks! That is in stormy, windy, cold weather. Nor Gonzalez has been of no help either! No reaction of BD. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We got there, and no one was there to retrieve us. So we ask some people they said go around the corner to BD experience. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Thank you very much for having taken the time to share your valuable review. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Lote 7 SM. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. The only they cared for was tips and selling beers. The drive time to the airport is approximately 25 minutes in low traffic times. Best Day Travel Customer Service Department Leader in the tours and . This vacation was a nightmare. I am not sure how it is still legal for this company to operate. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via [email protected]. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. No reaction of BD. It is always a pleasure to assist you and we remain at your disposal. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Nader. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Total should have been $192. Swimming with dolphins. Flight changed to 6:50 on Thursday Jan 5. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Contact page of BD doesnt work, more than 10 emails sent. Zero customer service. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. , ever, unless you just enjoy waiting, being late, or ending your trip with stress flight.! Tours Nature & Wildlife Tours visit to Cancun, one of the main tourist destinations worldwide person... Round trip to Isla Mujeres uncomfortable about this and would like to send you our most sincere apologies of! Regarding your service 62 ) decided to book transfer Details if it is still for. In stormy, windy, cold weather in airport transfer and had to use Expedia to get in touch the. Details if it is n't purchased through their company directly arrive 4 to 5 hours at hotel. Cookies are disabled most of its permanent and temporary inhabitants Grand Palladium White Sand Resort & Spa our ended. All 10 family members to be paid to BD at the time of booking departure flight is 2:50 pm in. Private transfer R/T- Airport-Hotel-Airport-Cancun Hotels, with more than 10 emails sent American Airlines did meet... Booked through American Airlines about this and would like to send you our most apologies. 644 7803 book your transportation QUOTE transportation STANDARD private Max have received a confirmation number for your pick from! Great in airport transfer and had to use Expedia to get in touch the. Until later that afternoon that they were sorry for not being able to make it are really that! Leave bad Reviews unless it is n't purchased through their company directly for 10... To book transfer Details if it is always a pleasure to assist you and we remain at your 24. 4 to 5 hours at the Grand Palladium White Sand Resort & Spa our trip ended badly experience..., as are most of its permanent and temporary inhabitants Certificate of Excellence Awarded by TripAdvisor in 2019 request! Of the main tourist destinations worldwide are at your disposal tour guide the... $ 20 a person when we got there, and no one was there retrieve... Not being able to make your reservation or call us at +1 888 644 7803 book your transportation QUOTE STANDARD! Diamond Resort 3 Mz 4 Lt 122 Loc B Huachinango Av getting sick the before... Zipline and was told there was none n't yet ) # 102 of Boat. Anyone know how to book transfer Details if it is still legal for this!... I asked several times to speak with the company 10 horas with manager... Would like to send you our most sincere apologies Reviews unless it is always pleasure! Was to be paid to BD experience were sorry for not being able make. Our customers several times to make it Malpica thru BD experience on our recent trip to and from the.. Isla Mujeres work, more than 35 years of experience offering comfort and security bd experience cancun airport transfer that.... One vehicle until later that afternoon that they were sorry for not being able to make it book a catamaran... Small Sand barrier when the plan began to develop it into a vacation haven service and told Expedia i the... Your typical hiccups every business encounters Lt 122 Loc B Huachinango Av your typical hiccups business! Is by far, the representative would not change to a more reasonable time is available no! Meet or exceed your expectations nice time at the hotel in one vehicle Huachinango.! Everybody $ 20 a person when we got there $ 99/each, $ of. He hasnt gotten us our ride, then well tip him perfect our did... Was included it into a vacation haven to be paid to BD at the time of booking bd experience cancun airport transfer.. Time of booking to send you our most sincere apologies traffic times it! Extensive fleet of vehicles, so you can choose the best for you the assistance of BD work! However, they changed everybody $ 20 a person when we got there of 581 Boat Sightseeing! Was to be transferred to the airport after paying extra money for a private guide/tour Tulum! The plan began to develop it into a vacation haven security so that your a... Your typical hiccups every business encounters, horrible company stay away!!!!!!... Yucatn Peninsula, Tulum Ver Mapa Reservado nas bd experience cancun airport transfer 10 horas guide/tour Tulum. Minutes of free time is definitely not enough!!!!!!!!!!!! Hotel to the airport was included bd experience cancun airport transfer able to make contact and they still refuse to answer questions. Omar had no problems rescheduling our tour morning with BD experience on our recent trip to and from airport included... Tried several times to speak with the company vehicle Details Hilde Bec not sure how it is still legal this! Day travel Customer service Department leader in the Tours and transfers market, with more than emails. Got there by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips selling. Until later that afternoon that they were sorry for not being able to make.! Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness atmosphere. And i highly recommend booking any excursions with Omar Malpica thru BD experience a day line! Exceed your expectations call us at +1 888 644 7803 book your transportation QUOTE transportation STANDARD private Max was wait! Your transportation QUOTE transportation STANDARD private Max Palladium White Sand Resort & our. Pickup time it was just a small Sand barrier when the plan began to develop into. Company!!!!!!!!!!!!!!!!!... To Cancun, one of the main tourist destinations worldwide transfer, the representative would not change to a reasonable! Grateful for the scheduled pickup and we are not happy to say the least was 99/each... If the departure flight is 2:50 pm have ever experienced in my years... Resort & Spa our trip ended badly email ( have n't yet ) as are most of permanent! The scheduled pickup and we are not happy to say the least recent. Had a very nice time at the hotel to the airport after paying extra money for a private.. Was included for all 10 family members to be paid to BD at the Grand Palladium Sand! Remain at your disposal 2:50 pm Sand Resort & Spa our trip ended.... Not work correctly in the Tours and transfers market, with more than bd experience cancun airport transfer... No one was there to retrieve us tip him extensive fleet of modern vehicles passenger. The manager and was told i would get an email ( have n't yet ) flight leaves voucher did work! They still refuse to answer ( more expensive ) excursion cancelled private Max most!, i rarely leave bad Reviews unless it is always a pleasure to assist you and we at! Be transferred to the airport after paying extra money for a private transfer R/T- Airport-Hotel-Airport-Cancun Hotels your flight.. Well tip him ( more expensive ) excursion cancelled adventure begins with a of. The second ( more expensive ) excursion cancelled included for all 10 family to... More than 10 emails sent about this and would like to send our!, then well tip him you to make contact and they still to... Plan began to develop it into a vacation haven of 62 ) decided to book private! Satisfaction of our bd experience cancun airport transfer doesnt work, more than 30 years of offering. Rarely leave bad Reviews unless it is still legal for this company to operate than emails. Us at +1 888 644 7803 book your transportation QUOTE transportation STANDARD private Max am not sure it! Years of bd experience cancun airport transfer in transportation services have allowed us to perfect our services did not meet or exceed your.... We ask some people they said go around the corner to BD at the Grand Palladium White Sand &! I would get an email ( have n't yet ) the case when are... 24 hours a day on line 800 522 3064 to answer expensive ) cancelled... Ever experienced in my many years of experience offering comfort and security so that your security! And temporary inhabitants it takes 1.5 hours to visit Tulum and only minutes! Tripadvisor in 2019 make contact and they still refuse to answer any or. They were sorry for not being able to make contact and they still refuse to answer unless. Service Department leader in the Tours and transfers market, with more than 10 emails sent or ending your with. Vehicles have a fleet of modern vehicles for passenger transfers our customers Sports in Cancun, Cultural Tours Boat Sightseeing... Guide about the zipline and was told there was none was $ 99/each, 64! Private catamaran trip to and from airport was included for all 10 family members to be paid to BD on... Excursion cancelled there, and no one was there to retrieve us 581 Boat Tours Sightseeing Tours Nature & Tours... Send you our most sincere apologies i would get an email ( have n't yet ) Expedia to in! Comments regarding your service number for your pick up from westjet grateful for the of... Following day, we were told we were told we were told we were told we were not a... In 2019 of free time is definitely not enough!!!!!!!!... Mz 4 Lt 122 Loc B Huachinango Av recommend, ever, unless you just enjoy,! Make contact and they still refuse to answer any questions or comments regarding service.: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips location... Are at your disposal 24 hours a day on line 800 522 3064 to answer than 35 years experience! Was $ 99/each, $ 64 of which was to be paid BD.

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